Field Support Technician

Duties & Responsibilities

• Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
• Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.
• Build, configure, and deploy computers as needed.
• Configure, deploy, and troubleshoot client devices, IP cameras, and printers.
• Optimize and maintain client devices in the field.
• Security updates, firmware updates, patch management, etc
• Perform/Execute IT tasks in the field at construction job sites.
• Dial in and participate with monthly I-Power meetings
• Plan job site activities with the Director of IS&T.

Qualifications

• Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).
• Must be experienced with the assembly and configuration of computers from parts.
• Must have administrator level experience with Microsoft Windows 10/11 operating systems. 
• Capable of configuring Android/Apple devices for corporate use
• Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.
• Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking.
• Must be able to climb ladders and carry up to 50 lbs.
• Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
• Must have a clean driving record and be able to travel
• Travel = 80%, Office = 20%
• 2 – Year degree in related field or 5+ years of IT Support experience
• Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi-Fi Access Points, etc)
• MCP – Windows 10/11 preferred 
• A+ Certification preferred
• Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred. 

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program