File Handler

Key Responsibilities

• Reviewing documents and preparing reports 
• Reviewing evidence  
• Conducting investigations/obtaining witness statements.
• Dealing with routine correspondence.
• Completing and updating MI.
• Providing initial reports and further reports/advice to clients.
• Liaising directly with the Claims Handlers and Managers.
• Complying with Client’s instructions.
• Assisting team in achieving goals and objectives .
• Achieve a chargeable target
• Billing
• Appropriate delegation to paralegals
• Adhere to the Keoghs Values

Skills, Knowledge & Expertise

• Technically proficient in dealing with Disease cases and/or having a willingness to learn quickly in a technically challenging environment.
• Experience in handling own caseload.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Effective negotiator 
• Ability to use own initiative.
• Flexibility in relation to tasks undertaken.
• Good listening and verbal communication skills.
• Ability to maintain concentration and pay attention to detail.
• Ability to self-organise and self-prioritise.
• Ability to work under pressure and to target.
• An enthusiastic and hardworking individual

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets