Finance & Client Operations Partner

<div class="content-intro"><p><span style="font-size: 12pt;"><strong>Our Mission: Why Lighthouse?&nbsp;</strong></span></p> <p><span style="font-size: 12pt;">At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.&nbsp;</span></p> <p><span style="font-size: 12pt;">With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.</span></p> <p><span style="font-size: 12pt;"><strong>Lighthouse Values: Our guiding light</strong></span></p> <p><span style="font-size: 12pt;">We are&nbsp;<strong><span style="color: rgb(253, 130, 55);">Lumineers</span></strong>. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Pursuit of greatness</strong></span>: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Meaningful work matters</strong></span>: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span style="color: rgb(253, 130, 55);"><strong>Elevate each other</strong></span>: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals</span></li> </ul> <p><span style="font-size: 12pt;">We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀</span></p></div><p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Job Details</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">💼 Growth Operations - Business Operations</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">📍 Denver, CO</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">🕜 Hybrid</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>💰</strong> Salary Range: $81,000.00- $99,500.00</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What you will do</strong></span></p> <p><span style="font-size: 12pt;">Lighthouse is seeking a detail-oriented, proactive <strong>Finance &amp; Client Operations Partner</strong> to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement. This role is ideal for someone who thrives at the intersection of finance, client operations, and cross-functional collaboration — and who knows how to keep high-impact processes running smoothly while delivering a strong customer experience.</span></p> <p><span style="font-size: 12pt;">You will manage complex customer accounts, process nuanced sales contracts, customize invoicing based on customer needs, and serve as a key point of contact for escalations. Along the way, you will help optimize billing workflows through automation-minded thinking and structured collaboration with internal stakeholders.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Where you will have impact</strong></span></p> <p><span style="font-size: 12pt;"><strong>Customer Account &amp; Subscription Management</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage updates across billing-related workflows with a high level of precision, especially in cases involving non-standard structures or customer-specific needs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer-centric mindset — making calls independently when the situation demands it.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help ensure financial operations support both internal accuracy and external satisfaction.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Sales Contract Processing &amp; Invoice Execution</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Process complex sales contracts and deals in accordance with established policies, timelines, and internal controls.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Review deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Customize invoices to reflect customer preferences and agreed-upon billing structures where applicable.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Anticipate billing risks or inconsistencies early and take action to prevent downstream issues — using good judgment to move forward even when information is incomplete.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Escalation Ownership &amp; Operational Improvement</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience — deciding independently when clear direction isn’t available.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner cross-functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide structured recommendations that reduce manual effort and improve efficiency over time.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go-to resource within the team.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About our team</strong></span></p> <p><span style="font-size: 12pt;">Lighthouse's Finance Operations function plays a critical role in supporting a fast-moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What's in it for you?</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible time off: Autonomy to manage your work-life balance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401k matching: Up to 4%.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee Assistance Program: 100% confidential and free.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employer paid Short Term Disability + $50,000 Life Insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Wellbeing support: Subsidized ClassPass subscription.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Referral bonus: Earn rewards for bringing in new talent.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Who you are</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">4+ years of experience in a Finance Operations role, including hands-on exposure to escalation management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with our tech stack:<strong> </strong>Salesforce, NetSuite, Upflow, Gainsight, and Google Suite.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent organizational skills, with the ability to manage detail-heavy work and prioritize effectively based on business impact.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Confidence working within defined processes, rules, and timelines while also identifying opportunities to improve them.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's or Master's degree in any field is a plus.</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 12pt;"><strong>Diversity, equity, inclusion, and belonging</strong></span></p> <p><span style="font-size: 12pt;">Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.</span></p> <p><span style="font-size: 12pt;">Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!</span></p> <hr> <p style="text-align: center;"><span style="color: rgb(253, 130, 55); font-size: 10pt;"><a style="color: rgb(253, 130, 55);" href="https://www.mylighthouse.com/company/careers" target="_blank"><strong>Learn more about our careers and recruitment process</strong></a>&nbsp;| <strong><a style="color: rgb(253, 130, 55);" href="https://www.mylighthouse.com/company/about" target="_blank">Our company and leadership team</a></strong> | <strong><a style="color: rgb(253, 130, 55);" href="https://www.mylighthouse.com/company/beware-of-recruitment-scams" target="_blank">Beware of recruitment scams</a></strong></span></p></div>