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Finnish Speaking Gaming Experience Specialist
Patrique Mercier Recruitment By Nellie
GreeceRemote10mo ago
- Employment
- Full-time
About the role
Patrique Mercier Recruitment FR is excited to offer a unique opportunity for a Finnish Speaking Gaming Experience Specialist to join our talented team. In this role, you will be vital in ensuring that our Finnish-speaking players have an exceptional gaming experience. By providing top-tier support and understanding player needs, you will help foster a thrilling gaming environment.
Responsibilities
- Deliver exceptional customer service to Finnish-speaking gamers, promptly addressing their inquiries and resolving any issues they face.
- Engage with players via multiple communication channels including live chat, email, and phone, ensuring smooth and enjoyable interactions.
- Accurately document player interactions in our CRM system, compiling feedback to inform future enhancements.
- Analyze player feedback and trends to provide actionable insights for improving the overall gaming experience.
- Work closely with game developers to communicate player feedback and advocate for necessary game adjustments.
- Stay updated on the latest gaming trends and industry developments to maintain engaging conversations with players.
- Participate actively in team meetings to share insights and contribute to a collaborative atmosphere.
Requirements
- Fluency in Finnish and English with great verbal and written communication skills.
- Experience in customer service, especially within the gaming industry, is a plus.
- A passion for gaming along with an understanding of gamer culture and preferences.
- Strong problem-solving and analytical skills to effectively address and resolve player issues.
- Experience with CRM tools or similar customer support systems.
- Detail-oriented and well-organized, with an ability to manage various inquiries simultaneously.
- Proactive and enthusiastic, dedicated to ensuring an enjoyable gaming experience for all players.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Perks & benefits
- Medical Insurance
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