Floor Manager Pool House

<p>&nbsp;</p> <p><strong>The Role…</strong></p> <p>Located&nbsp;on&nbsp;Avenida&nbsp;Tibidabo,&nbsp;our&nbsp;third&nbsp;Casa&nbsp;in&nbsp;the&nbsp;city&nbsp;will&nbsp;include&nbsp;a&nbsp;state-of-the-art&nbsp;gym,&nbsp;a&nbsp;full-service&nbsp;spa&nbsp;and&nbsp;hair&nbsp;salon,&nbsp;an&nbsp;18&nbsp;m²&nbsp;outdoor&nbsp;pool,&nbsp;a&nbsp;café,&nbsp;and&nbsp;two&nbsp;floors&nbsp;of&nbsp;club&nbsp;space.</p> <p><strong>What we are looking for in a Floor Manager...</strong></p> <ul> <li>Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.</li> <li>Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.</li> <li>Being visible on the floor and touching every table to check in on their experience.</li> <li>Getting to know members, remembering their names and building connections.</li> <li>Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.</li> <li>Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.</li> <li>Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.</li> <li>Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.</li> <li>Communicating openly across departments and working with the management team to deliver elevated experiences.</li> <li>Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.</li> <li>Supporting recruitment and onboarding new starters according to staffing levels/ head counts.</li> <li>Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.</li> <li>Ensuring all opening and closing procedures are completed to standard.</li> <li>Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.</li> <li>Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.</li> <li>Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.</li> <li>Preparing and monitoring efficient team rotas and reducing unnecessary overtime.</li> <li>Supervising, coaching and training on the job.</li> <li>Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.</li> <li>Following all company policies and procedures in relation to code of conduct, health &amp; safety, security and confidentiality.</li> <li>Supporting the wider team as needed on an ad-hoc basis.</li> <li>Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.</li> </ul> <p><strong>What's in it for you?</strong></p> <ul> <li>Team meal whilst on shift prepared by our chefs</li> <li>Soho Friends Membership</li> <li>50% Team discount on Food &amp; Drink, 7 days a week</li> <li>Team Room Rates; Any Bedroom, Any House, $100 a night</li> <li>Birthday Day Off</li> <li>Discount on Cowshed products and Soho Home (up to 50%)</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.</li> </ul> <p>&nbsp;</p>