Food and Beverage Manager

• All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the department’s full potential and budgets are adhered to.
• All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score.
• The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
• Internal talents are grown to ensure a smooth transition in case of promotions and transfers.
• At least one member of the team has a restaurateur background and experience outside of the 5* hotel industry.

• Support and implement new Talent Development initiatives.
• Identify internal and external talents* that match Kempinski’s DNA values.
• Support career development by training, cross exposure, task force assignments and transfers.
• Grow talent in order to present candidates in quarterly Talent Transfer Calls. 
• Take the time to meet all new Food & Beverage employees. 
• Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance.
• Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions.

Key Responsibilities

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
• Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef.
• Conduct daily or weekly Food & Beverage meetings.
• Take the necessary disciplinary actions, when needed, in accordance with local legislations.
• Ensure all departmental operations manuals are prepared and updated annually.
• Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Handle guest complaints in a prompt and courteous manner. 
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan fot the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
• Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
• Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastranomic events. 
• Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
• Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
• Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.
• Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
• Ensure that each Outlet Manager plans and implements effective outlet specific training programmes.
• Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Act as the main point of contact to the Corporate Food & Beverage Team.
• Implement corporate policies, procedures, guidelines, traditions and initiatives.
• Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. 
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events.
• Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. 

Skills, Knowledge and Expertise

• Minimum three (3) years in F&B management role, preferably with a 5* hotel chain and ideally experience in a successful stand alone food & beverage operation.
• Local language – excellent oral and written skills.
• French and English – excellent oral and written skills.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organisational and time management skills.