Food & Beverage Manager

Key Responsibilities

• Assisting in Managing Day-to-Day Operations
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• Conduct daily stand up for each outlets.
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
• Assist in weekly inventory of Food and Beverage of all Outlets.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.
• Ensuring Exceptional Customer Service.
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews guest satisfaction results with employees.
• Responds in a timely manner to customer service department request.
• Additional Responsibilities.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.

Skills, Knowledge and Expertise

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
• Computer literate in Microsoft Window applications required
• Knowledge of Toast PMS, Open table, and Paychex an asset
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

• 401(k)
• 401(k) Matching
• Medical, Dental, Vision insurance
• Employee Discount
• Paid Time Off
• and more!