Football Development Systems Manager

The role

• Day-to-day operational support, maintenance and administration of core systems and platforms. 
• Provide technical support to users across departments, including troubleshooting issues and liaising with third-party vendors where required. 
• Manage LMS administration activities including user accounts, enrolments, permissions, course setup and reporting. 
• Support the Education team with seasonal onboarding and new cohort administration processes. 
• Assist with the operational delivery of platform updates and integrations.

• Document and maintain system processes, supporting the development and implementation of governance frameworks to ensure consistent and effective use.
• Document and analyse system integrations and data flows, with a particular focus on  education systems and related workflows.
• Help critically assess system requirements and contribute to the ongoing prioritisation of system enhancements based on user feedback and operational needs.

• Build and maintain effective working relationships with all stakeholders to support alignment, integration and the effective operation of core systems.
• Foster collaboration with staff across the department, and wider organisation, to align business processes and digital initiatives.
• Co-ordinate with suppliers to ensure they can deliver requirements to parameters as agreed, resolve operational issues and support system updates.

• Monitor system performance and project outcomes through the collection and analysis of relevant management information; identifying areas for improvement.
• Maintain data integrity across football systems and reporting outputs.
• Create and maintain performance dashboards and insights reports to support decision-making across the department.

Skills, Knowledge and Expertise

• Experience in managing and administering business education platforms or similar.
• Business systems analysis experience, with a background in the development and implementation of new systems and technologies.
• Familiarity with system integrations, APIs or workflow automation tools.
• Awareness of emerging AI technologies and their practical application within a business and sporting environment. 
• Project management skills and familiarity with productivity tools.
• Familiarity with data visualisation tools (e.g., Power BI, Looker).
• Ability to prioritise and allocate time effectively across multiple work streams.
• Excellent planning, organisational and presentation skills.
• Team player who understands and values collaboration.
• Strong attention to detail and highly motivated to deliver all work to an excellent standard.
• High level emotional intelligence
• Demonstrable experience in stakeholder management.
• Excellent written, verbal and interpersonal skills.