Forward Deployed AI Engineer - Vancouver

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><p>^{<span style="font-family: helvetica, arial, sans-serif;">Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Who We're Looking For:</strong></span>}</p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields).</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives.</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Responsibilities:</strong></span>}</p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Lead the hands on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long term client outcomes.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Apply a data driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation.</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Qualifications:</strong></span>}</p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">You work with AI productivity and/or automation tools in your daily tasks.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Demonstrate the ability to manage stakeholders while staying result-driven.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Creative, solutions-focused mindset with a talent for overcoming complex challenges.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling).</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">You’re passionate about building AI that positively impacts everyday life.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Experience with Python programming.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Familiarity with containerization and microservice deployments using Docker and Kubernetes.</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Native-level proficiency in English.</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>*You must be based in Vancouver for this role - candidates outside of this location will not be considered*&nbsp;</strong></span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">We provide a competitive salary range for this role, which is <strong>$130,000 – $180,000 CAD -</strong> depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success..</span>}</p> <hr> <h1><span style="font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</span></h1> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>💰</strong> Participation in the company’s employee share options plan</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">🏝 20 days vacation</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a> Company-funded fertility and family-forming programmes</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><a href="https://emojipedia.org/cherry-blossom/">🌸</a> Menopause care programme with Maven</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">🏥 Competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day</span>}</p><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>