- Employment
- Full-time
About the role
About us
At Inkeep, we power the only AI Agent platform designed for engineers and non-engineers.
Our customers include leading AI companies like Anthropic and Midjourney as well as high-growth tech companies like PostHog and Postman. Our customers trust Inkeep to help them provide a world-class support experience for their users and a force multiplier for their employees.
We're growing quickly and looking for new team members who like working at the forefront of AI with a fast and smart team with high levels of ownership and impact.
Our investors include Khosla Ventures and Y Combinator.
About the role
Our customers are often highly technical teams who embed Inkeep Agents into their customer-facing experiences (docs, help center, marketing site, etc.) and internal workflows. To enable this, we provide a full extensible Agent platform which includes extensible UI components, AI and RAG APIs, an Open Source Agent Framework. In this role, you'll be partnering with both their technical and non-technical business teams to help them on that journey.
The role involves being high-touch with customers to help them succeed. If you want to become an expert on how companies embed and deploy reliable AI systems, Inkeep is a great fit.
Responsibilities
Onboard and support customers through pilots
Create templates, quickstarts, and other technical onboarding artifacts
Use AI to make your work more efficient and our customers' lives easier
Qualifications
2+ years in solutions/sales engineering, support engineering, or other engineering roles with customer-facing responsibilities
Strong experience with TypeScript (Python experience is a plus)
Strong communication and organizational skills
Located in NYC or willing to relocate (this role is in-office 5 days a week)
Bonus if you have...
Experience with technical writing
Experience working at a developer tool or B2B SaaS company
Benefits
Health, Dental, and Vision insurance
Unlimited PTO
Perks & benefits
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
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