Forward Deployed Engineer

Description

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M+ doors on our platform, displacing legacy systems

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

• Own deployment of agentic workflows, including configuration, integration, and launch to ensure customers maximize automation capabilities
• Engage directly with clients to understand complex operational workflows and translate them into scalable solutions for agents to accomplish
• Analyze and refine AI automation performance, identifying opportunities for process optimization
• Solve critical technical challenges in real time, including debugging APIs, data pipelines, and AI model integrations
• Train and guide customers on best practices for using HOAi’s AI automation platform
• Collaborate closely with product and engineering teams to translate field learnings into product improvements
• Develop playbooks and repeatable deployment patterns that allow HOAi to scale client onboarding and expansion
• Proactively monitor customer automation success, identifying opportunities for expansion and improvement
• Act as a strategic advisor, helping clients transition from manual workflows to fully automated operations
• Stay ahead of AI developments, helping clients and internal teams navigate evolving agentic capabilities

Requirements

• 2+ years of experience in in customer success, SaaS implementation, workflow automation, or AI-driven process optimization, ideally in fast-paced, customer-facing environments (startups, consulting, leading tech companies)
• Bachelor’s degree in computer science, engineering, or related field from a top-tier institution or experience at a leading tech company/startup required
• Excellent communication and customer-facing skills, including the ability to explain complex technical concepts simply to less tech-inclined customers
• Strong problem-solving mindset, with an ability to thrive in ambiguity, move fast and take ownership of outcomes
• Ability to quickly understand complex systems, including client-specific software and databases
• Experience deploying AI solutions or integrating AI tools (OpenAI, Anthropic, Cursor, Windsurf, Gemini) is a plus
• Demonstrated interest in real estate or financial technology is a plus

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.