Founding Forward Deployed Engineer, Biopharma AI

• Product engineering: Translate customer needs and pain points into actionable signals for the internal product and engineering teams, and merge the majority of what you build back into the main platform
• End-to-end deployment ownership: Own the platform deployment into enterprise pharma and manufacturing accounts from kickoff through go-live and ongoing stewardship, observability, alerting, and incident response
• Customer-specific integrations and workflow extensions: Build connectors between customer systems and the platform, and adapt the workflow orchestration engine to customer-specific process requirements
• LLM pipeline configuration and tuning: Configure and extend AI-powered document processing pipelines (LLM extraction, RAG, structured output validation) for customer document types against accuracy, latency, and cost acceptance criteria
• Enterprise enablement: Navigate security reviews, SSO integrations, VPC configurations, and GxP/SOC 2/HIPAA compliance requirements alongside customer IT, data engineering, and operations teams
• Customer-facing technical leadership: Represent the company technically in customer meetings, workshops, and executive briefings, and create the technical documentation, runbooks, and integration guides

• Infrastructure: AWS (ECS/Fargate, RDS, CloudFront, Lambda), Terraform, Docker
• Data: Snowflake (Snowpark), PostgreSQL, S3, dbt, pandas
• AI/ML: Commercial and open-source LLMs, AWS Textract, PaddleOCR, embeddings / vector search
• Observability: OpenTelemetry, Datadog, CloudWatch
• Job orchestration: BullMQ, Redis
• Backend: TypeScript (Node.js/Fastify), Python (Django, FastAPI, asyncio)
• Frontend: Typescript (Next.js, Nx monorepo)

• You have 6+ years of experience as a software engineer and have recent experience with field deployments and shipping software inside customer environments
• You have experience deploying and operating AWS (or comparable) infrastructure with Terraform
• You have experience shipping LLM-enabled features and products and are familiar with prompt engineering, schema validation and cost/latency optimization
• You are very comfortable with TypeScript, Python, production-grade system design and async patterns
• You have a fantastic command of English and are equally comfortable presenting to executive stakeholders and pairing with hands-on engineers
• You have a practical handle on security and compliance constraints and considerations (SOC 2, HIPAA, GxP, or similar)
• You are comfortable working with fuzzy problems and have a high sense of ownership over your work 

• You have pharmaceutical, biotech, biopharma, or regulated manufacturing domain knowledge or an acute interest in learning about these domains
• You're drawn to mission-driven work and the idea of helping make life-saving therapies more accessible speaks to you directly
• You have experience with document processing, OCR (AWS Textract, PaddleOCR), or production RAG systems
• You have experience helping scale an enterprise B2B venture

Compensation