Franchise Support Specialist (Remote – Chicago Area Preferred)

<p><strong>Job Description for Franchise Support Specialist (Remote – Chicago Area Preferred):</strong></p> <p>👉 Want to play a key role in helping small business owners succeed?</p> <p>WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You’ll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Be the main point of contact for franchise owners, building trust and rapport</li> <li>Champion and coordinate requests with internal marketing, training, and tech teams</li> <li>Provide responsive, empathetic support and follow-through on client needs</li> <li>Contribute to projects such as training programs, marketing reviews, and process improvements</li> <li>Troubleshoot and provide guidance as you grow expertise in our systems</li> </ul> <p><strong>What We’re Looking For:</strong></p> <ul> <li>Friendly and empathetic with a flair for marketing</li> <li>Natural leader with a drive to grow professionally and personally</li> <li>Quick learner, organized and persistent in getting things done</li> <li>4+ years in client service or customer success (preferred but not required)</li> </ul> <p><strong>Why WIN</strong></p> <ul> <li>100% remote role (Chicago-area candidates preferred)</li> <li>Collaborative, inclusive culture built on respect and growth</li> <li>Health, dental, vision insurance + PTO + 401(k) match</li> <li>Career development and advancement opportunities</li> </ul>