Fraud Analyst

<p><strong>ABOUT THIS JOB:</strong><br>Nymbus helps banks and global financial services organizations transform their capabilities and drive<br>value in today’s digital marketplace.<br><br>At Nymbus, we believe when you set off on the path to innovation you should feel excitement and<br>confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process.<br>We want our partners to be thrilled about the possibilities we are creating together and the lasting<br>impact our collaboration will bring to the industry and consumers.<br><br>The journey to growth begins with doing something different. And that journey starts with the great<br>people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that<br>helps take your career through your next chapter.<br><br><strong>WORK ENVIRONMENT:</strong><br>We are a remote first company. This role, as most of our positions, is remote. You may be required at<br>times to visit client sites or attend meetings at designated locations.<br><br><strong>POSITION SUMMARY:</strong><br>Be part of a team that strives to provide best in class products and services to clients by delivering<br>innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance<br>requirements and receive excellent customer service.<br><br>The Fraud Analyst is part of the Risk &amp; Compliance team within Nymbus. The Fraud Analyst is<br>responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing<br>review, management, and referral of potential suspicious or fraudulent activity identified through<br>various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial<br>institutions. <br><br>This unique position offers an Analyst the opportunity to analyze fraud patterns across<br>multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs.<br>The Analyst works cross-functionally with both internal operational and support teams, as well as<br>external client contacts for multiple regulated financial institutions. The Analyst will use independent<br>and professional judgment when analyzing fraud performing investigations. <br><br>Additionally, the Fraud&nbsp;Analyst will ensure that all cases of suspicious or potentially fraudulent activity are evaluated,<br>documented, and escalated in accordance with the standard operating procedures.<br><br>We are searching for highly engaged individuals with a previous background in fraud prevention and<br>detection at a financial institution.</p> <p><strong>ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:<br></strong><br>Include but are not limited to -<br>● Monitor and analyze transactions and account activities to identify suspicious activity and<br>potential fraud.<br>● Utilize various fraud detection tools to identify and prevent fraud proactively.<br>● Accurately document fraud attempts, trends and loss events.<br>● Speak to account holders, victims and fraudsters where appropriate to gather further<br>information and supporting documentation.<br>● Review and process customer claims of unauthorized activity related to Debit card, Credit<br>card, ACH, P2P and Bill Payments using a variety of systems.<br>● Analyze dispute cases and merchant documentation to determine chargeback eligibility.<br>● Keep management up to date on fraud-related incidents, emerging trends and make<br>recommendations for process improvements.<br>● Ensure that all alerts and cases are handled in an efficient and timely manner.<br>● Regularly exercise discretion and independent judgment in the performance of essential job<br>functions.<br>● Provide cross-functional support to internal operational and support teams by response to<br>internal messaging systems, transfer of phone calls, or providing input on transaction decisions<br>escalated for fraud review.<br>● Effectively communicate with clients and operational teams, while maintaining response times<br>within our standard Service Level Agreement timeframes.<br>● Other duties as assigned</p> <p><strong>QUALIFICATIONS</strong></p> <p>● Some college, with preference for Business, Criminal Justice, or Finance-Related<br>concentration preferred but not required.<br>● At least 3 years of experience in fraud detection, investigation or a related field.<br>● Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred<br>but not required.<br>● Past experience working in a financial institution or in a fintech environment.<br>● Fraud certification desired.<br>● Understand assignments and complete work independently without requests for repeated<br>direction.<br>● Understand basic process flows and upstream &amp; downstream impacts.<br>● Require limited manager intervention between assignment and delivery.<br>● Recognize, own and learn from mistakes.<br>● Open minded and adaptable to new ideas in a changing environment.<br>● Exceptional attention to detail.<br>● Comfortable navigating multiple systems and applications, utilizing resources to solve<br>routine challenges.<br>● Ability to multi-task and to function efficiently in a high volume, fast paced, deadline<br>oriented environment.<br>● Diligent time management, prioritization and analytical skills.<br>● Team building, interpersonal, and relationship building skills.<br>● Proven strong verbal/written communication and interpersonal skills.<br>● Ability to handle complex situations requiring analysis or research while using<br>independent judgment.<br>● Ability to identify issues and demonstrate analytical, research and problem resolution<br>skills.<br>● Existing knowledge of banking policies, procedures, government regulations.<br>● Excellent customer service skills and ability to handle routine/occasional customer service<br>inquiries independently.<br>● Proficient in Microsoft Office applications.<br>● Ability to work with minimal supervision in decision making.<br>● Contributor to team success.</p> <p><strong>HOURS</strong><br>9-6pm EST M-F</p> <p><strong>BENEFITS:</strong></p> <ul> <li>Annual Cash Bonus and Equity Options commensurate with the role level and experience.</li> <li>Fully Remote.</li> <li>401(k) plan.</li> <li>Insurance - Health, Dental, and Vision.</li> <li>Time Off</li> </ul><div class="content-conclusion"><p><span style="font-weight: 400;">Ready to join?&nbsp; We invite you to watch this <a href="https://youtu.be/Rdc8xDsNiAs" target="_blank">video</a> and learn who we are and how we build and innovates together!</span></p> <p><span style="font-weight: 400;">Let’s Go!</span></p></div>