Fraud & Risk Solutions Lead

• Maintain current knowledge surrounding financial institution fraud and risk mitigation and latest tools available via Narmi and integrated partners.
• Leverage this expertise to provide comprehensive information, advocacy and support needed across the customer lifecycle, including pre-sales, onboarding and post-live.
  • Serve as the primary escalation point for fraud-related questions from Support and Customer Success
  • Handle basic through semi-advanced fraud inquiries, reducing reliance on non-experts across the org
  • Configure and support fraud tooling (including Alloy and other platforms as applicable)

• Partner with Sales during fraud-specific portions of the sales cycle specializing in risk management features across the Narmi One platform: such as Narmi Grow (Account Opening identity verification) and Narmi Banking (ongoing user, device and transaction monitoring)
• Provide credibility and confidence to prospects evaluating Narmi’s fraud posture
• Play a critical role in expanding adoption of Narmi Guard, particularly within existing Banking customers

• Actively support fraud strategy beyond account opening, with a strong emphasis on ongoing fraud monitoring, policy review, and optimization
• Help customers understand and adopt best practices for evolving fraud threats

• Liaise with Product and relevant Third Parties to influence the roadmap and improvements to Narmi Guard across Grow and Banking
• Bring real-world FI fraud insights into product decisions and prioritization

• Help customers get maximum value from Narmi’s fraud capabilities during implementation and post-launch
• Advise on fraud policies, workflows, and adoption of new tools and features over time

• Experience working in fraud and risk at a community financial institution, credit union, neobank, or similar environment
• Deep understanding of common fraud types impacting FIs today
• Familiarity with multiple fraud platforms and how they’re used in practice
• Ability to confidently engage with fraud, risk, and compliance teams on the FI side
• Working knowledge of BSA/AML concepts and foundational regulatory requirements
• Strong communication skills and comfort in customer-facing conversations
• Demonstrated ability to deliver against multiple initiatives/projects simultaneously and maintain effective internal and external stakeholder management

• Experience partnering with or implementing third-party fraud vendors (e.g., Alloy or similar tools)
• Understanding of SaaS infrastructure including technical awareness of various integration methods, including APIs, SDKs and SSOs
• Experience supporting sales or pre-sales conversations

• Make a real impact on how community financial institutions fight fraud
• Shape a function that will become a long-term strategic advantage for the company
• Work cross-functionally with Sales, IM, CS, Support, Partnerships and Product
• Join a growing fintech that values expertise, ownership, and thoughtful execution

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

• High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.

• High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.