Freight Support Assistant

About Us
At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

About the role
We are looking for a Freight Support Assistant to help the Billor cargo team. This is an administrative role that plays a key part in organizing and supporting the team’s activities, ensuring the workflow runs efficiently and aligns with Billor’s objectives.

Responsibilities

• Manage and respond to emails professionally and efficiently.
• Make and answer calls for follow-ups with brokers and drivers, assisting in aligning information and resolving cargo-related issues.
• Assist in the weekly closure of reports and results, consolidating information for driver payments.
• Help organize and distribute client and cargo portfolios among Account Managers/Dispatchers.
• Support administrative tasks related to planning and coordinating loads.
• Ensure smooth communication between teams and contribute to continuous improvement of internal processes.

• Previous experience in administrative roles, customer service, or support.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize tasks in a dynamic environment.
• Proactivity, attention to detail, and interpersonal skills.
• Fluent English and Portuguese
• Spanish is a plus

Extra Informations and Benefits

On-site in Joinville, SC
Health and dental plan
Paid vacation
Holidays off
Parental Leave
Wedding Leave
Flash card (supermarket and restaurants)
Total Pass
Clude Saúde
Annual bonus based on both company and individual performance
Eligibility to the LTIP (Long Term Incentive Plan)