French Customer Service Advisor in Braga

Workster is partnering with a global technology-driven organisation to recruit a French Customer Service Advisor to support clients based in France. This role focuses on delivering excellent customer support across channels, resolving enquiries, and ensuring a smooth customer experience for a fast-growing digital platform.

Your Role

• Respond to inbound customer enquiries via phone, email, chat and social channels in French

• Provide accurate, timely and empathetic support for product, billing and account-related questions

• Troubleshoot technical issues, escalate to relevant teams and follow up to resolution

• Maintain high-quality interactions while meeting service level agreements and KPIs

• Document customer interactions and update records in the CRM system

• Identify opportunities to improve processes and customer communications

• Collaborate with cross-functional teams (operations, product, sales) to ensure customer needs are met

• Participate in training sessions and continuous coaching to improve performance

Your Qualifications

• Native-level French and professional working proficiency in English (B2 or above)

• Previous experience in customer service or contact centre roles, preferably in SaaS or digital platforms

• Excellent verbal and written communication skills in French

• Empathetic, patient and solution-oriented approach to customer interactions

• Comfortable using CRM systems, ticketing tools and standard office software

• Strong organisational skills, ability to prioritise and manage multiple enquiries

• Flexible, team-oriented and willing to work in a multicultural environment

The Offer

• Full-time position with a Monday–Friday schedule (shift patterns may apply)

• Structured onboarding and paid training to ensure success in the role

• Clear performance targets and ongoing coaching support

• International, multicultural work environment based in Braga

• Opportunities for long-term career development and internal mobility

• Stable employment contract in line with local labour law

• Access to internal learning platforms and professional growth resources