French Customer Service for Streaming Services - Greece, Fully Paid Relocation

Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Streaming Services team based in Greece. This role includes a fully paid relocation package, making it an excellent chance to advance your career while experiencing life in Greece.

As a French Customer Service Representative, you will be the voice of our client, assisting French-speaking customers with inquiries related to streaming services, subscription management, technical issues, and content access. You will play a vital role in delivering a seamless and enjoyable streaming experience for our customers.

Responsibilities

• Provide exceptional customer service to French-speaking customers regarding streaming services
• Assist with subscription management, billing questions, and troubleshooting technical issues
• Resolve customer complaints professionally and promptly to ensure satisfaction
• Maintain accurate records of customer interactions in the CRM system
• Collaborate with technical and content teams to address and resolve complex issues
• Stay informed about new features, promotions, and streaming service updates

Requirements

• Fluency in French and English with excellent communication skills
• Strong customer service orientation and problem-solving abilities
• Previous experience in customer service, preferably in telecommunications, tech, or streaming services
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously
• Detail-oriented with strong organizational skills
• Willingness to relocate to Greece with full support provided
• Familiarity with CRM systems and customer support software is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• And More...