French Customer Service for Subscription-Based Services - Relocation to Greece

Mercier Consultancy is offering an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team with relocation to Greece. In this important role, you will provide outstanding support to French-speaking customers, guiding them through their subscription inquiries and ensuring a smooth customer experience.

Your fluency in French will be key in helping clients with subscription management, billing questions, and service support. This position requires a proactive and customer-focused individual who enjoys working in a dynamic environment and is eager to relocate to Greece.

Responsibilities

• Provide excellent customer service in French relating to subscription services
• Assist customers with subscription sign-ups, renewals, cancellations, and troubleshooting
• Handle billing inquiries and resolve payment issues efficiently
• Document all customer interactions accurately in the CRM system
• Collaborate with internal teams to ensure customer satisfaction and timely issue resolution
• Collect and communicate customer feedback to improve service offerings
• Stay informed about subscription products and company policies

Requirements

• Fluency in French and English, with excellent communication skills
• Strong customer service orientation with problem-solving abilities
• Prior experience in customer service, preferably in subscription-based industries
• Willingness and ability to relocate to Greece
• Detail-oriented, organized, and capable of managing multiple inquiries simultaneously
• Ability to work effectively in a fast-paced and dynamic environment
• Familiarity with CRM systems and customer support software is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...