French Speaking Customer Service for Social Media Giant - Relocation to Greece

Mercier Consultancy is pleased to offer a remarkable opportunity for a French Speaking Customer Service Representative to join our Client, a leading Social Media Giant. This position requires relocation to Greece, where you will provide exemplary support to French-speaking users of the platform.

In this role, you will manage user inquiries, resolve issues related to account management, content, and platform features, ensuring a positive and seamless experience for our French-speaking community. Your expertise and cultural understanding will play a critical role in maintaining high user satisfaction levels.

Responsibilities

• Provide outstanding customer support in French for platform-related inquiries
• Assist users with account issues, troubleshooting, and content-related questions
• Handle escalations professionally, ensuring timely and effective resolution
• Document and track user interactions accurately in the CRM system
• Collaborate with technical and moderation teams to address complex problems
• Stay informed about platform updates, policies, and industry trends
• Contribute feedback to improve user experience and support processes

Requirements

• Fluency in French and English, with excellent verbal and written communication skills
• Willingness and ability to relocate to Greece as required
• Strong customer service skills and a solution-oriented mindset
• Previous experience in customer service or technical support, preferably in social media or tech industries
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with strong problem-solving and organizational abilities
• Passion for social media platforms and digital communication
• Familiarity with CRM systems and support software is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...