French-Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will assist our French-speaking users by providing top-notch support as they navigate our marketplace platform. Your ability to communicate effectively in French will ensure that our clients receive the help they need for a seamless shopping experience.

This position is ideal for individuals who are passionate about e-commerce and customer service. If you have a knack for problem-solving and enjoy engaging with customers, we invite you to apply!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist users with marketplace navigation, product inquiries, and transaction issues
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve complex customer issues
• Guide customers on best practices for using our platform
• Gather feedback to help improve customer support and service delivery
• Participate in training sessions to stay informed about platform updates and policies

Requirements

• Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in the e-commerce sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset with a proactive approach to service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with e-commerce platforms and customer support tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...