French-Speaking Financial Customer Experts For Online Bank - Work In Greece

Mercier Consultancy Group is seeking French-Speaking Financial Customer Experts to join our team supporting a leading online bank based in Greece. This is an exciting opportunity to work within the financial technology sector, delivering exceptional customer service to French-speaking clients in a dynamic, innovative environment.

Key Responsibilities

• Provide efficient and professional support to French-speaking customers of the online bank via phone, email, and chat.
• Assist clients with inquiries related to banking products, account management, and financial transactions.
• Resolve customer issues promptly while maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions using CRM tools.
• Collaborate with internal teams to ensure seamless service delivery and compliance with regulatory standards.
• Stay updated on the latest online banking services, industry trends, and compliance requirements.

Requirements

• Fluency in French and proficiency in English, both written and spoken.
• Previous experience in financial customer service, preferably within online banking or fintech sectors.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to handle confidential information responsibly and professionally.
• Familiarity with CRM systems and standard office software.
• Ability to multitask, prioritize and manage time effectively in a fast-paced environment.
• Willingness to work in Greece and adapt to an international and multicultural environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...