Front Desk and Activation Intern: Johannesburg

<p><em><span style="font-weight: 400;">Are you naturally warm, engaging, and comfortable interacting with people from all walks of life? We’re looking for a Learning Community Front Desk Intern with exceptional interpersonal skills, a welcoming presence, and a professional attitude. You should be vibrant, respectful, and confident in creating positive first and lasting impressions.</span></em></p> <p><em><span style="font-weight: 400;">This role requires emotional intelligence, cultural awareness, and the ability to remain composed under pressure. If you’re reliable, eager to learn, and thrive in a dynamic, people-centred environment, we’d love to hear from you!!</span></em></p> <h2><strong><br></strong><strong>About ALX Africa</strong></h2> <p><span style="font-weight: 400;">ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. </span><strong>By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.</strong></p> <p><span style="font-weight: 400;">With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving digital world. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles across tech, creative and entrepreneurship industries.</span></p> <p><strong>We achieve this by:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Providing young professionals with access to the most in-demand skills that will power the future.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Building a lifelong, impactful community of professionals that supports them at all stages of their career journey.&nbsp;</span></li> </ul> <h4>Our impact thus far:</h4> <p><strong>Our impact thus far:&nbsp;</strong></p> <ul> <li><span style="font-weight: 400;"> </span><strong>347k+ </strong><span style="font-weight: 400;">graduates since 2020&nbsp;</span></li> <li><span style="font-weight: 400;"> </span><strong>257k </strong><span style="font-weight: 400;">youth in work</span></li> <li><strong>31k </strong><span style="font-weight: 400;">youth starting own ventures&nbsp;</span></li> <li><strong>60k </strong><span style="font-weight: 400;">youth in jobs created by entrepreneurs&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Visit our website </span><a href="http://www.alxafrica.com"><strong>www.alxafrica.com</strong></a><span style="font-weight: 400;"> to learn more about our digital revolution.</span></p> <h2><strong>Role Summary</strong></h2> <p><strong>Position:</strong><span style="font-weight: 400;"> Front Desk and Activation Intern</span><span style="font-weight: 400;"><br></span><strong>Department:</strong><span style="font-weight: 400;"> Learning Experience and Recruitment</span><span style="font-weight: 400;"><br></span><strong>Reports To:</strong><span style="font-weight: 400;"> Learning Community Experience Specialist</span><span style="font-weight: 400;"><br></span><strong>Duration:</strong><span style="font-weight: 400;"> 3 months</span><span style="font-weight: 400;"><br></span><strong>Location:</strong><span style="font-weight: 400;"> ALX Hub, Johannesburg, South Africa</span><span style="font-weight: 400;"><br></span><strong>Time Commitment:</strong><span style="font-weight: 400;"> 40 hours per week</span></p> <p><span style="font-weight: 400;">The Front Desk and Activations Intern serves as the primary customer service representative for the ALX Hub, supporting the Learner Experience and Recruitment teams in creating a welcoming, engaging, and well-managed hub environment. You will be the first point of contact for our learners, alumni and visitors. This role blends traditional front desk responsibilities with learner support—ensuring every learner feels welcomed, guided, and cared for throughout their journey with us.</span></p> <p><span style="font-weight: 400;">This role is vital in maintaining communication and the interface between learners and the organisation. The intern will provide support for hub events, daily communication and nudges as well as learner led and recruitment activities within the hub, providing continuity and retention of learners across all programs</span><span style="font-weight: 400;">.</span></p> <h2><strong>Specific Responsibilities</strong></h2> <p><span style="font-weight: 400;">Front Desk and Hub Operations Duties:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Greet learners, alumni, guests, and visitors with warmth and professionalism.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create, send and answer emails and walk-in inquiries.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage front desk operations, including sign-in registers and scheduling.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a clean, organised, and welcoming reception area.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support tour and hub visits and information provision for Hub navigation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify opportunities to connect visitors with relevant programs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct weekly hub walkthroughs and stock takes, reporting any issues or supply needs to Learner Experience Specialist.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the planning and delivery of hub activities, events, and learner engagement initiatives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Promote upcoming hub activities and recruitment events, and assist with outreach and inquiries from prospective learners.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support learner-led activities within the hub.</span></li> </ul> <p><span style="font-weight: 400;">Learner and Recruitment Support Duties:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with basic technical support for learners on LMS.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist learners with general queries about programs, schedules, and resources.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide guidance on registration, onboarding, and program processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help direct learners to the right staff members or support services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Offer encouragement and support to ensure learners feel confident and engaged.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Promote upcoming hub activities and recruitment events, and assist with outreach and managing inquiries from prospective learners.</span></li> </ul> <p><span style="font-weight: 400;">Administrative Support:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the team with clerical tasks such as data entry.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in coordinating and setting up events, workshops, or learner activities when required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prepare and distribute communication materials (notices, reminders, etc).</span></li> </ul> <p>&nbsp;</p> <h2><strong>Skill Requirements - Essential</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcoming, friendly, and approachable personality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Currently enrolled in an ALX program or a graduate.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong academic performance and professional presentation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills in English.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Professional appearance and demeanour suitable for front-desk.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal skills and the ability to build rapport with diverse visitors.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Basic computer literacy, including Microsoft Office and email systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional organisational skills and attention to detail.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multitask and manage competing priorities in a busy environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to handle conflict, remain calm and professional under pressure.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reliability and punctuality for a consistent Hub presence.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cultural sensitivity and ability to work with diverse cultures.</span></li> </ul> <p>&nbsp;</p> <h2><strong>Skill Requirements - Preferable</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong problem-solving skills for handling learner and visitor inquiries and challenges.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactive mindset and willingness to take initiative.</span></li> </ul> <h2><strong>Person Specification/Attributes</strong></h2> <ul> <li style="font-weight: 400;"><strong>Courage:</strong><span style="font-weight: 400;"> Willingness to speak up, challenge the status quo, and embrace new challenges.</span></li> <li style="font-weight: 400;"><strong>Humility:</strong><span style="font-weight: 400;"> Openness to learning, seeking help when needed, and a focus on serving others.</span></li> <li style="font-weight: 400;"><strong>Adventure:</strong><span style="font-weight: 400;"> A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.</span></li> <li style="font-weight: 400;"><strong>Initiative:</strong><span style="font-weight: 400;"> Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.</span></li> <li style="font-weight: 400;"><strong>Resilience:</strong><span style="font-weight: 400;"> The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.</span></li> </ul> <h2><strong>Employment Type</strong></h2> <p><span style="font-weight: 400;">This role is an Internship position</span></p><div class="content-conclusion"><p><a href="https://www.linkedin.com/pulse/five-reasons-why-you-should-work-alx-fred-swaniker/" target="_blank"><img src="https://alxcareersstg.wpenginepowered.com/wp-content/uploads/2025/05/greenhouse-banner.png" alt="" width="950" style="max-width: 100%;"></a></p></div>