Back to all jobs
About the role
- Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
- Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages/incoming mail when appropriate.
- Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
- Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
- Reconciles shift activity reports and performs key and folio audits.
- Enforces hotel policies and procedures.
- Coordinates housekeeping and maintenance reported requests and follows up with guests.
- Performs related duties as assigned or as situation dictates.
483,000+ hidden jobs like this
Connect Talent Solutions and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
