Front Desk Receptionist

<p><strong>Customer Experience Specialist</strong></p> <p><strong>About the Job</strong></p> <p><strong>Role:</strong> Front Desk Receptionist<br><strong>Location:</strong> On-site (Costa Mesa, CA)<br><strong>Employment Type:</strong> Full-Time<br><strong>Compensation:</strong> $17 - $24/ hour</p> <p><strong>About Ever</strong></p> <p>Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.</p> <p>Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech &amp; automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Greet and check in scheduled guests upon arrival for their appointment slots</li> <li>Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups</li> <li>Ensure every guest receives a welcoming, professional, and efficient first impression</li> <li>Manage and maintain the daily schedule for test drives and vehicle deliveries</li> <li>Monitor showroom traffic and proactively communicate with the sales team to minimize wait times</li> <li>Confirm appointments and communicate any delays or changes in real time</li> <li>Facilitate final vehicle key hand-offs during delivery appointments</li> <li>Collect guest feedback on their delivery experience</li> <li>Educate customers on post-sale support via <strong>support@evercars.com</strong>, including 90-day warranty processes</li> <li>Set clear expectations for follow-up communications and review requests</li> <li>Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms</li> <li>Maintain a clean, organized, and professional front desk and lobby environment</li> <li>Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests</li> <li>Answer and route incoming calls, emails, and inquiries</li> <li>Accurately track customer visits, appointments, and handoffs in internal systems</li> <li>Support sales and operations teams with administrative tasks (data entry, paperwork, filing)</li> </ul> <p><strong>Qualifications &amp; Fit</strong></p> <ul> <li>2+ years of experience in a front desk, receptionist, retail, or customer-facing role</li> <li>Strong communication and interpersonal skills with a customer-first mindset</li> <li>Highly organized with the ability to multitask in a fast-paced environment</li> <li>Reliable, detail-oriented, and punctual</li> <li>Ability to operate with ownership and minimal supervision</li> </ul> <p><strong>Technical Skills</strong></p> <ul> <li>Familiarity with Google Workspace (Docs, Sheets, Calendar)</li> <li>Experience using CRM or scheduling tools is a plus</li> <li>Comfortable using Slack or similar communication tools</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience in automotive, dealership, retail, or hospitality environments</li> <li>Bilingual (English + Spanish or other languages) is a plus</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Competitive hourly pay</li> <li>Health, dental, and vision insurance</li> <li>Flexible / Unlimited PTO</li> <li>401(k) plan</li> </ul> <p><strong>Why Ever and This Role?</strong></p> <ul> <li>Be the face of the customer experience at a fast-growing EV retail company</li> <li>Play a critical role in customer satisfaction and delivery experience</li> <li>Work at the intersection of operations, hospitality, and EV retail</li> <li>Join a high-growth, high-ownership team building the future of automotive retail</li> </ul> <p>&nbsp;</p>