Front Desk Receptionist - Urgent Care (Bilingual Chinese)

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests. 
• Assist Medical Assistants with taking patients’ vital signs as needed.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.

Qualifications

• Fluent in Chinese (Mandarin or Cantonese)
• High school diploma or GED   
• Must be computer proficient
• Experience working as a Front Desk Receptionist in a healthcare setting preferred

Environmental Job Requirements and Working Conditions

• This is a full-time onsite role requiring cross-coverage across all Los Angeles County clinic locations. The clinic locations include: 
  • 101 Wheeler Ave, Suite B, Arcadia, CA 91006
  • 18605 E. Gale Ave. #168, City of Industry, CA 91748
  • 120 W. Hellman Ave Suite 101, Monterey Park, CA 91754
• The clinic hours are Monday-Friday 9:00am-9:00pm, and Saturday-Sunday 9:00am-5:00pm. This is a full-time position and requires 66-80 hours per biweekly pay period, with the expectation to work one weekend per pay period. Weekday shifts are 12 hours and weekend shifts are 8 hours.
• The national target pay range for this role is $20 - $23 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.