Front Desk Supervisor - Soho House Austin

<p><strong>The Role…</strong></p> <p>The <strong>Front Desk Supervisor</strong> is responsible for supporting and providing direction and leadership to the hotel&nbsp; Front Desk operations team for Soho Warehouse. A successful <strong>Front Desk Supervisor</strong> will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.</li> <li>Over see scheduled shift and insuring all tasks are delegated and completed. &nbsp;</li> <li>Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</li> <li>Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.</li> <li>Assist in the training, development, coaching, and mentoring for the department</li> <li>Communicate within department as well as other departments on crucial matters</li> <li>Assure the proper handling of VIPs. Protect their privacy and confidentiality.</li> <li>To ensure the company culture is visible in all aspects of the business.</li> <li>Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations</li> <li>Comply with all hotel policies, standards and local laws</li> <li>Greet guests and checking them into and out of the Hotel.</li> <li>Be fully knowledgeable of room types, room descriptions, rates and availability.</li> <li>General phone etiquette.</li> <li>Present any messages or packages.</li> <li>Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.</li> <li>Offer assistance in arranging transportation.</li> <li>Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.</li> <li>Regular and reliable attendance.</li> </ul> <p><strong>Required Skills/Qualifications:</strong></p> <ul> <li>At least 1 year of Front Desk experience in a similar industry.</li> <li>Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.</li> <li>Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera</li> <li>Problem solving skills and bring conflict resolution to any anticipated or current matter</li> <li>Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment</li> <li>Strong communication skills and ability to understand and follow written and verbal instructions</li> <li>Flexible schedule and ability to work nights, weekends and holiday’s (as needed)</li> </ul> <p><strong>Physical Requirements:</strong></p> <ul> <li>Must be able to seize, grasp, turn and hold objects with hands</li> <li>Must be able to work on your feet for at least 8 hours</li> <li>Fast paced movements are required to go from one part of the club to others</li> <li>Must be able to move, pull, carry or lift at least 20 pounds</li> <li>Occasionally kneel, bend, crouch and climb as required</li> </ul> <p><strong>Why work with us...</strong></p> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.</p> <ul> <li><strong>Health Care + 401K: </strong>Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li> <li><strong>Paid Time Off: </strong>Full- Time Employees have sick day's + vacation days</li> <li><strong>Career Development: </strong>Soho House can progress your career domestically or internationally as well as managerially or technically</li> <li><strong>Soho Impact: </strong>Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li> <li><strong>Learning &amp; Development: </strong>An extensive range of internally and externally run courses are available for all employees.</li> <li><strong>Cookhouse &amp; House Tonic: </strong>Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li> <li><strong>Team Events: </strong>From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> <li><strong>Team Meal: </strong>Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li> </ul>