Front of House Manager

• Be the face of the nursery, welcoming parents and children every day and being their go-to contact. 
• Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well-maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

• Experience in prioritising and multitasking under pressure. 
• Know how to manage budgets and procurement needs. 
• Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily. 
• A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals). 
• A background in leading consistent and exceptional customer service. 
• Great communication skills – both verbal and written. 
• A love for building and maintaining strong parent partnerships. 
• A positive, glass-half-full outlook. 
• The ability to manage your workload and deliver results.

• Competitive salary – £30,243 - £40,706 per annum
• Performance bonus – Up to £1,750 annually.
• Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
• Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms – £100 clothing allowance for style freedom! 
• Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare – 40% discount, plus 6 emergency days annually.

• Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off! 
• N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
• Referral scheme – Earn up to £1000 per successful hire.
• Amazing discounts – Save on groceries, shopping, fitness, and more.
• Travel support – Season ticket loans and cycle-to-work scheme.
• Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
• And much, much more!

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