Senior Frontend Developer - Contact Center

What You’ll Be Doing

• Design and develop high-quality frontend solutions that are scalable, maintainable, and aligned with company standards. 
• Build and evolve rich, responsive user experiences for Contact Center Agent and Supervisor products. 
• Implement complex UI flows that support real-time operational use cases, agent productivity, supervision, and decision-making. 
• Drive frontend architecture and engineering best practices across the team. 
• Optimize application performance, responsiveness, and usability, including scenarios with real-time updates and high data density. 
• Collaborate closely with Product, Design, and backend teams to define requirements, shape technical solutions, and deliver great user experiences. 
• Contribute to component reuse, design consistency, and frontend platform improvements. 
• Troubleshoot, debug, and improve existing applications and user experiences. 
• Review code, mentor other engineers, and help raise the overall engineering quality of the team. 
• Document technical decisions, implementation approaches, and relevant development practices.

What You Will Bring to the Role

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 
• 5+ years of experience in frontend software development, with strong experience building modern web applications. 
• Strong experience with modern frontend technologies and frameworks such as Angular or React, along with TypeScript/JavaScript, HTML, and CSS. 
• Strong understanding of frontend architecture, reusable component design, state management, and performance optimization. 
• Experience building complex product experiences, not only simple content-driven websites. 
• Experience building real-time applications using technologies and patterns such as WebSockets, Server-Sent Events, streaming APIs or event-driven UI architectures. 
• Ability to work effectively in cross-functional teams and contribute to technical design and product discussions. 
• Experience with frontend testing strategies and tools. 
• Strong communication and collaboration skills. 
• Good understanding of Agile development practices and frameworks such as Scrum or Kanban. 

• Experience building products for Contact Center, customer support, real-time operations, or similar workflow-heavy environments. 
• Experience with real-time UI patterns, operational dashboards, and high-frequency data refresh scenarios. 
• Familiarity with design systems and component libraries. 
• Experience with cloud environments such as Azure or AWS in globally distributed products. 
• Experience with accessibility standards (WCAG, keyboard navigation, assistive technologies). 
• Experience with frontend observability, monitoring and production diagnostic tools. 
• Familiarity with DevOps concepts, CI/CD pipelines, and frontend delivery practices. 
• Experience leading frontend initiatives from concept to delivery. 
• Experience mentoring engineers and contributing to engineering standards and best practices. 

Diversity, Inclusion, and Equal Opportunity