Fulfillment Associate

<p><strong><span style="font-family: arial, helvetica, sans-serif;">SUMMARY</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif;">As a Fulfillment Center associate at Gorjana, you are joining other players on the field in helping create the “Gorjana Experience” for our online and retail customers. You will understand how each process, from receiving inventory to order fulfillment, directly impacts the business and our customers. In this role, you will support order fulfillment across multiple departments and help with inventory processes from receiving to replenishment. You will be responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs) across these functions, ensuring orders are shipped on time, inventory is handled accurately, and that you follow and model safe behaviors in the warehouse.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Our fulfillment center is a key team in the business field, running at a fast pace while supporting one another and adapting to the needs of our business and customers. </span><span style="font-family: arial, helvetica, sans-serif;"><em>We are hiring both Full-Time and Part-Time associates for this role.</em></span></p> <p><span style="font-family: arial, helvetica, sans-serif;">RESPONSIBILITIES&nbsp;</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Accurately receive inventory, pick, and pack orders via handheld devices (RFSmart)&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Follow standard procedures for inventory receiving and replenishment, packing, and sorting orders.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Uphold functional and department-level goals and SLAs for receiving timelines and order fulfillment.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Communicate and escalate delays, discrepancies, damages, or shortages to the Team Lead/Manager.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Maintain clean, organized, and safe work areas for receiving, replenishment, packing, and shipping.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Focus on quality and accuracy; identifying and matching each product to customer orders and purchase order receipts.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Follow safety procedures and participate in required safety training.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Identify and recommend process improvements to increase speed, accuracy, and efficiency.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">AVAILABILITY</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Monday – Sunday&nbsp;</span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Shifts between: 6:00 am -</span><span style="font-family: arial, helvetica, sans-serif;"> 9:30 pm</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Weekend shift: 6:00 am - 2:30 pm</span></li> </ul> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><em>Must be available to work at least one Saturday shift per month</em></span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif;">COMPETENCIES:</span></strong></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Adaptable and Manage Change&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Organized and Time Management&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Motivated and Results Driven</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Coachable and Receive Feedback&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Passionate about our brand</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif;">REQUIREMENTS:</span></strong></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">High school diploma or equivalent</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Must be at least 18 years of age</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">1–2 years of warehouse, fulfillment, or shipping experience preferred</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bilingual (English/Spanish) strongly preferred</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience with RF-Smart, WMS systems, handheld scanners, and shipping platforms preferred but not required</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong attention to detail and time management skills</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Reliable, punctual, and a collaborative team player</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Comfortable working in a fast-paced environment with shifting priorities</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif;">PHYSICAL DEMANDS:</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif;">The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Must be over the age of 18&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to lift or move at least 50 lbs.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to bend, squat, twist and reach</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to stand and/or walk for at least 6 hours per shift</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to be flexible to the needs of the business</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Full-Time associates must have open availability</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif;">PERKS:</span></strong></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Hourly pay at $21/hour</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Employee discount and product credits program</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Benefits including medical, vision and dental available*</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Opportunities for growth</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">The job description in no way states or implies that these are the only duties to be performed by the Team Member(s) of this position. Team Members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the Team Member(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">This document does not create an employment contract, implied or otherwise, other than an at will relationship.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Gorjana is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.</span></p>