Fundraising Officer

Key Responsibilities

• Respond to and support fundraisers ensuring good communication and stewardship of supporters including thank you letters, charity updates etc in line with GDPR.
• Maintain relationships with regular donors.
• Manage information and utilise the CRM system for recording of data.
• Provide updates and graphics for the website and social media platforms as required.
• Work with fundraisers to obtain case studies/fundraiser profiles where possible.
• Support the running of campaigns and events.
• Actively support the organisation with fundraising events and initiatives (internal and external) to support the charity in all areas (college, residential services and community services).
• Monitor JustGiving Pages and follow up on activity as appropriate.
• Support in the development and management of community and stakeholder opportunities
• Support the creation of external promotional materials relating to fundraising initiatives.
• Work as part of the Fundraising Team supporting activities as and when the need arises.
• Respond to fundraising queries via email or the phone in a timely manner.
• Spot fundraising opportunities and raise awareness of the work of QAC.
• Assist the Senior Trust and Corporate Fundraiser with small to mid value Grant Applications.

• Assist in providing efficient administration support to the Fundraising team
• To support the general running of the office and to support other colleagues as and when required.

• The Fundraising Team is small, working closely with other teams including Marketing, Enterprises and Curriculum, so flexibility in approach is a must.
• Some periods will be busier than others, for example events seasons, student performance times, so prioritisation and flexibility will be needed.

Skills, Knowledge and Expertise

• Educated to a good standard with excellent literacy and numeracy skills 
• Excellent oral and written communication skills with the ability to present confidently to a variety of audiences and adapt approach to best meet the needs of the audience  
• Good knowledge of Microsoft Office including use of Word, Excel, PowerPoint etc. to support efficient communication and recording of information   
• Well-developed administrative and organisational skills with a proven ability to pay attention to detail   
• Ability to work under pressure and flexibility to unexpected requests, prioritise work to meet deadlines and targets  
• Able to work effectively both independently and as part of a team
• Excellent interpersonal and relationship building skills with a friendly and professional approach, both internal and external stakeholders   
• Evidence of strong English language skills (verbal, reading and writing)  
• Flexibility.  Occasional events may require evening and /or weekend working   
• Experience of using design software/have experience of producing promotional literature e.g. leaflets and brochures   
• Experience of planning and delivering events (face-to-face and virtual)  
• Experience in building relationships with a variety of organisations and/or individuals   

Why work at Queen Alexandra Charity Birmingham

•  Access to on site car parking
• Use of QAC Fitness Centre (subject to opening hours)
• Cycle to Work Scheme (Salary Sacrifice)
• 24/7 Employee Assistance Programme Helpline (BHSF) 
• Access to Education Support Free Helpline for Teachers & Education Staff
• QAC Mental Health First Aiders & activities to support health and wellbeing
• BHSF Benefits Package including Healthcare Plans, discounted shopping/services
• Annual Flu vaccination/voucher
•  Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
• Dell Advantage programme - a free programme that offers savings to students, parents and all staff at QAC - up to 20% off. https://www.dell.com/en-uk/lp/dell-advantage
• Health and Wellbeing Services (Occupational Health/Counselling)
• Free Tea/Coffee and Staff Room facilities
• Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
• Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
• Reward and Recognition Policy – Living the Values Awards (team & individual) and long service
• Enhanced/Occupational paid leave e.g. maternity/paternity (subject to qualifying criteria)
• Occupational sick pay (based on length of service)
• On site wellbeing activities (e.g. yoga, meditation)
• Support for training/ CPD (either by way of study leave and/or funding)
• Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.