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About the role
Key Responsibilities
- Manage and optimize GDS tools for booking air, hotel, car, and vacation packages.
- Ensure all travel booking systems are integrated and up to date for efficient operation.
- Troubleshoot and resolve any GDS-related technical issues in coordination with IT or GDS support teams.
- Assist internal teams with complex or high-value bookings across various travel products (airlines, hotels, car rentals, etc.).
- Provide accurate and timely support for clients during the booking process, ensuring all requests and preferences are met.
- Process cancellations, modifications, and refunds as necessary through GDS systems.
Skills, Knowledge & Expertise
- Minimum of 2–3 years of experience working with GDS platforms
- Prior experience in the travel industry, preferably in a similar specialist role (travel booking, reservations, or account management).
- Strong proficiency in GDS systems (Sabre, Amadeus, Galileo)
- Strong problem-solving skills and attention to detail.
- Excellent communication skills (both written and verbal) to interact with internal teams and client
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