General Maintenance Operative

Job Description: Maintenance Operative (General)

Job Title:

Maintenance Operative

Reports To:

Supervisor / Site Manager / Contract Manager

Location:

Site-based Whitecross High School, 3 Elms Road, Hereford, Herefordshire

Contract Type:

Facilities Management (Hard & Soft FM)

Working Pattern:

Shift-based / standard working hours with flexibility

Role Purpose

To provide a safe, responsive, and efficient maintenance service across the site, carrying out planned and reactive tasks to maintain buildings, services, and associated equipment. The role supports statutory compliance, contractual performance standards, and a safe environment for building users.

Key Responsibilities

Maintenance & Repairs

• Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric.
• Undertake basic mechanical, electrical, and general building maintenance tasks, including:
• Plumbing repairs (taps, toilets, leaks)
• Basic HVAC checks (filters, simple fault reporting)
• Fabric repairs (doors, locks, ceilings, flooring)
• Minor electrical works (lamp replacements, visual checks)
• Identify faults and take appropriate action to resolve or escalate.
• Support specialist engineers and subcontractors as required.

Compliance & Safety

• Follow all health and safety procedures, including risk assessments and safe systems of work.
• Carry out basic compliance tasks within competency, such as:
• Water hygiene checks (flushing, temperatures)
• Visual inspections of safety systems
• Ensure all work is completed in line with site policies and statutory requirements.
• Use PPE appropriately and maintain a safe working environment.

Documentation & Systems

• Accurately record all work activity using CAFM or site systems.
• Complete work orders, update job status, and record materials used.
• Assist in maintaining site records and compliance documentation.

Facilities & Site Support

• Assist in maintaining clean, safe, and functional plant areas and workspaces.
• Support site setup activities, minor moves, and general operational tasks.
• Respond to service requests in a timely and professional manner.

Customer & Team Working

• Communicate effectively with colleagues, customers, and site users.
• Provide updates on work progress and escalate issues where required.
• Work collaboratively with other team members and contractors.

Materials & Equipment

• Use tools and equipment safely and correctly.
• Assist with stock control and ordering of basic materials.
• Maintain equipment in good working condition.

Qualifications & Experience

Essential

• Basic experience in building maintenance or facilities management.
• General knowledge of multiple trades (e.g. plumbing, minor electrical, carpentry).
• Understanding of safe working practices.

Desirable

• NVQ Level 2 (or equivalent) in a relevant trade.
• Experience working in schools, healthcare, or commercial environments.
• Basic compliance knowledge (e.g. water hygiene, H&S).
• Relevant training such as Manual Handling, First Aid, or Asbestos Awareness.

Key Skills & Attributes

• Practical and hands-on approach to maintenance tasks
• Reliable and well-organised
• Good problem-solving ability
• Clear communication skills
• Team player with a flexible attitude
• Strong focus on safety and customer service

Performance Measures (KPIs)

• Completion of PPM and reactive tasks within agreed timescales
• Compliance with health & safety and statutory requirements
• Accuracy of job records and documentation
• Positive feedback from site users / stakeholders
• Contribution to maintaining a safe and operational site

Working Conditions

• Physical role involving lifting, standing, and working at height (within training)
• Work in plant rooms, roof spaces, and general site environments
• Use of PPE as required
• Participation in occasional out-of-hours or call-out cover (if required)

Compliance & Governance

• Adhere to company policies and site procedures
• Participate in audits and training as required
• Maintain personal competence and complete mandatory training

Tools & Systems

• CAFM system for job management
• Mobile device for work orders and communication