General Manager

<p>The General Manager leads the team responsible for all operational and financial activities of a large/iconic/complex asset or collection of assets, typically with PM or SPM direct reports.</p> <p><strong>Essential Duties and Responsibilities:</strong></p> <ul> <li>Foster positive relationship with client, tenants and vendors</li> <li>Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure services are provided in compliance with policies, procedures, regulations, and contractual obligations and standards; coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.</li> <li>Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.</li> <li>Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.</li> <li>Coordinate and oversee all aspects of construction projects to ensure timely and accurate completion.</li> <li>Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions and other encumbrances that drive decision making and asset value.</li> <li>Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.</li> <li>Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.</li> <li>Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.</li> <li>Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.</li> <li>Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.</li> <li>Produce well-written reports, business correspondence and procedure manuals.</li> <li>Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.</li> <li>Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.</li> <li>Promote collaboration among the various property support teams (accounting/leasing/construction)</li> <li>Perform other duties as assigned.</li> </ul> <p><strong>Qualifications</strong>:</p> <ul> <li>Bachelor's Degree (BA/BS) preferred with 5 - 8 years of relevant experience or a combination of education and experience; commercial office, retail, and/or industrial property management experience required</li> <li>Real Estate License required where mandatory by local regulation, and CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred</li> <li>Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of MRI and Kardin preferred</li> <li>Working knowledge of leases, contracts, financial instruments, tax laws, and construction required</li> <li>Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives</li> <li>Strong interpersonal skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems</li> <li>Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required</li> <li>Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset</li> <li>Ability to comprehend, analyze, and interpret complex documents and skill to solve problems involving several options; advanced analytical and quantitative skills required</li> <li>Leadership experience and skills to empower team to achieve a broad range of client and company objectives</li> <li>Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team</li> <li>Ability to travel daily to assigned properties as necessary</li> <li>Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client</li> <li>Ability to read and write English in order to understand manuals and procedures, and to write reports</li> </ul> <p>&nbsp;</p> <p><strong>Physical Requirements:</strong></p> <p>Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs.&nbsp; NOTE:&nbsp;Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.</p> <p>&nbsp;</p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </p>