General Manager

Key Responsibilities

• Manage and coordinate work of process managers work under the GM.
• Devise and plan of company policies and discuss them with the top management for final approval.
• Develop guidelines of operation for certain processes, which are directly under his authority.
• Devise and set up an annual budget and fiscal plan, and present it before the board of the company.
• Prepare elaborate reports of the functioning of all the departments under his authority, and submit reports to the top management for performance review.
• Important part in recruiting and training the managers under him.
• Manage the overall lodging arrangements of the hotel.
• Initiate activities for improving customer satisfaction.
• Ensure that the overall quality standard of the hotel is maintained according to LQA and company standards.
• Hire and manage a management team.
• Overall management of hotel staff.
• Budgeting and financial management.
• Create and enforce business objectives and goals.
• Manage projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility.
• Public relations with the media, local governments.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

• Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field
• At least 10 years in the hospitality industry, with a minimum of 3–5 years specifically as a General Manager 
• Previous experience Madinah or Makkah is a must
• Strong understanding of both hotel operations and commercial business performance
• Proven track record in driving revenue growth, operational efficiency, and guest satisfaction
• Excellent leadership, communication skills, and team management skills

About Kempinski