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- Permanent Full Time
About the role
Key Responsibilities
- Manage and coordinate work of process managers work under the GM.
- Devise and plan of company policies and discuss them with the top management for final approval.
- Develop guidelines of operation for certain processes, which are directly under his authority.
- Devise and set up an annual budget and fiscal plan, and present it before the board of the company.
- Prepare elaborate reports of the functioning of all the departments under his authority, and submit reports to the top management for performance review.
- Important part in recruiting and training the managers under him.
- Manage the overall lodging arrangements of the hotel.
- Initiate activities for improving customer satisfaction.
- Ensure that the overall quality standard of the hotel is maintained according to LQA and company standards.
- Hire and manage a management team.
- Overall management of hotel staff.
- Budgeting and financial management.
- Create and enforce business objectives and goals.
- Manage projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility.
- Public relations with the media, local governments.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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