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- Full-time
About the role
- Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
- Ensure all patient care and services not only meet but exceed industry and regulatory standards.
- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
- Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
- Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
- Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
- Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
- Collaborate with the sales and marketing division to generate location-specific business growth.
- Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.
- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.
- Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.
- Lead and manage the daily operations of the healthcare facility
- Oversee and manage staff, including physicians, nurses, and administrative staff
- Ensure that all patient care and services meet or exceed regulatory and industry standards
- Manage budgets to ensure the financial sustainability of the facility
- Collaborate with other leaders in the company to develop and execute strategic plans
- Build and maintain strong relationships with patients, healthcare providers, and community stakeholders
- Ensure that the facility maintains a safe and secure environment for all patients and staff
- Demonstrated success in leading and managing complex operations.
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
- Demonstrated ability to lead and manage a team of healthcare professionals.
- Strong financial management skills and experience.
- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
- Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
- Effective liaison with a diverse range of internal and external stakeholders.
- Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.
- Familiarity with healthcare regulations and industry standards.
- Strong business acumen.
- Capacity to work both independently and collaboratively within a team.
- Self-driven and motivated.
- Outstanding customer service skills.
- Naturally outgoing and friendly demeanor.
- Proficient in technology and resourceful in its application.
Perks & benefits
- 401k
- Vision Insurance
- Paid Time Off
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