Genetic Health Coach

The opportunity

What you'll own

• Coach customers one on one over video every day, walking them through their whole genome sequencing results.
• Turn complex genetic concepts into plain language anyone can follow, no matter their science background.
• Answer hard questions with empathy, accuracy, and patience, especially when results feel overwhelming.
• Guide customers through their genomic data and stay clear about what genetic results can and cannot tell them.
• Build real trust and rapport with people from all backgrounds and levels of scientific knowledge.
• Match your communication style to each customer's knowledge level and how they like to learn.
• Create a safe space where customers feel free to ask any question.
• Grow your expertise through hands on training and steady mentorship in genetics interpretation.
• Share customer insights with internal teams to help make the product better.
• Help build educational resources and coaching materials that customers and coaches rely on.
• Keep up with new developments in genomics and genetic testing so your guidance stays accurate.

Who you are

• Master's degree in Genetic Counseling, or a PhD in genetics, genomics, or a closely related life sciences field.
• Strong grounding in human genetics, inheritance patterns, genomic testing, and variant interpretation.
• Excellent verbal communication, with a knack for explaining complex science clearly to non-scientists.
• Genuine empathy and patience with people who may feel anxious about their results, while holding healthy professional boundaries.
• Comfort with ambiguity and confidence explaining the limits of genetic information.
• Experience teaching, coaching, or educating non-scientists on complex scientific or medical topics, including building educational or curriculum content.
• Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields, with familiarity with whole genome sequencing, variant analysis, and interpretation frameworks such as ACMG/AMP guidelines.
• Experience using Slack and AI tools to support coaching and collaboration.
• Comfortable working full time in a fully remote, high volume, customer facing environment.

Benefits Overview

• Comprehensive medical, dental, and vision insurance coverage
• 401(k) with company matching
• Paid time off (PTO)
• Paid volunteer time off
• Fully remote work with home office stipend
• Parental bonding leave
• Clinical-grade whole genome sequencing for you and your family (private and confidential)

Join Sequencing

• Redefine how people understand themselves through their DNA
• Build category-defining products alongside scientists, engineers, and innovators
• Contribute to technology that will improve and extend millions of lives
• Shape one of the most important emerging categories in AI and healthcare