German Speaking Customer Care for Logistics Delivery Company | Work in Greece

Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services.

As a Customer Care representative, you will be responsible for addressing customer inquiries, resolving delivery issues, and coordinating with various departments to ensure customer satisfaction. Your language skills and customer-focused attitude will help build trust and improve the overall customer experience.

Responsibilities

• Handle customer inquiries and provide timely support to German-speaking clients regarding delivery and logistics
• Track shipments, handle complaints, and resolve issues related to deliveries
• Maintain accurate records of customer interactions in CRM systems
• Collaborate with internal teams such as operations and dispatch to resolve customer concerns
• Provide clear information about delivery schedules, policies, and procedures
• Collect customer feedback to support continuous improvement in service quality
• Participate in training sessions to stay updated on company services and logistics industry trends

Requirements

• Fluent in German and English with excellent communication skills
• Previous experience in customer service, preferably in logistics or delivery services
• Strong problem-solving skills and ability to handle multiple tasks
• Customer-oriented mindset with attention to detail
• Ability to work effectively in a fast-paced environment
• Familiarity with CRM software and customer support tools is a plus
• Enthusiasm for the logistics industry and commitment to quality service

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and 4 weeks Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And many other perks!