German-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver excellent customer service to German-speaking clients, handling product inquiries, technical support, and after-sales assistance.

Key Responsibilities

• Provide professional support to German-speaking customers regarding electronic products and services via phone, email, and chat.
• Assist customers with technical troubleshooting, product information, and order inquiries efficiently and accurately.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Collaborate with product and technical teams to resolve complex issues effectively.
• Stay updated on product developments, company policies, and industry trends to offer accurate guidance.
• Offer feedback to continuous improvement initiatives enhancing customer satisfaction.

Requirements

• Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service or technical support, preferably in the electronics sector.
• Strong communication and problem-solving skills with a customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment effectively.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for technology and commitment to excellent customer service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...