German-Speaking Customer Experts for Household Electronics - Work In Greece

Mercier Consultancy MD is currently seeking proficient German-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing excellent customer support to German-speaking clients, assisting them with product information, technical support, and after-sales service.

Key Responsibilities

• Deliver professional customer service to German-speaking customers via phone, email, and chat regarding household electronics products.
• Assist customers with product usage guidance, troubleshooting, warranty inquiries, and service requests.
• Maintain accurate documentation of customer interactions and follow-up activities using CRM tools.
• Collaborate with technical and sales teams to resolve customer issues efficiently.
• Stay updated on product features, company policies, and industry developments.
• Provide feedback to improve customer service quality and processes.

Requirements

• Fluency in German (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service, ideally within the electronics or household appliances sector.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, multicultural environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Customer-focused attitude with attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...