German-speaking Customer Service Advisor in Poland

Workster is partnering with a leading global provider of customer experience and digital solutions to recruit German-speaking Customer Service Advisors in Poland. This is a unique opportunity to join a dynamic team, deliver exceptional customer support, and develop your career in an international environment.

Key Responsibilities in German-Speaking Customer Service

• Serve as the first point of contact for German-speaking customers via phone, email, and chat, providing timely and effective support.
• Resolve a diverse range of customer queries, ensuring first-contact resolution whenever possible.
• Handle cases with professionalism and empathy, including complex and sensitive situations.
• Support with issue escalation, dispute resolution, and complaint management.
• Accurately document interactions and ensure customer information is updated in the system.
• Identify and support vulnerable customers, escalating where necessary.
• Collaborate effectively with team members, contributing to ongoing process improvement initiatives.
• Adapt to evolving business needs and take part in ongoing training sessions.

German Language Skills & Other Requirements

• Fluent German (C1 or above), both spoken and written.
• Good English skills (minimum B2).
• Previous experience in customer service, contact centre, or a client-facing role (minimum 6 months).
• Excellent communication skills with the ability to handle sensitive and complex customer situations.
• Tech-savvy, comfortable working with a variety of digital tools and able to learn new systems quickly.
• Collaborative, adaptable, and resilient – able to thrive in a fast-paced, multicultural environment.
• Strong problem-solving skills and a solution-oriented mindset.

What We Offer – German Customer Service Jobs Poland

• Full-time, permanent employment contract (40h/week), based in Poland.
• Comprehensive, paid training and mentoring from day one.
• Competitive salary and performance-based incentives.
• Private health insurance and employee benefits package.
• Meal allowance and additional perks.
• Modern office environment with hybrid or on-site options, depending on location.
• Opportunities for career progression within a global company.
• Engaging, supportive, and multicultural team culture.
• Professional development support and access to further language courses.

Workster’s partner is a globally recognised provider of customer experience solutions, supporting some of the world’s most innovative brands. Joining this team means becoming part of an international community that values diversity, learning, and personal growth.

If you are passionate about helping others, fluent in German, and ready to grow your career in Poland’s thriving customer service sector, we want to hear from you. Please apply with your English CV and our team will be in touch to discuss the next steps.