German Speaking Customer Service for E-Learning Company - Work In Greece

Mercier Consultancy is thrilled to offer a position for a German Speaking Customer Service Representative for our Client's E-Learning Company, based in Greece. In this vital role, you will provide exceptional support to our German-speaking customers, assisting them as they engage with our innovative e-learning platforms and resources.

Your fluency in German will be crucial for addressing client inquiries regarding course options, platform functionalities, and technical support. Your dedication to customer service will enhance the learning experience and promote client success in their educational endeavors.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat regarding e-learning inquiries
• Assist customers in understanding course details, registration, and platform navigation
• Troubleshoot technical issues and provide support for using the e-learning platform
• Document customer interactions in our CRM system accurately
• Collaborate with the development team to resolve complex inquiries and improve user experience
• Collect feedback from users to enhance our educational offerings
• Stay updated on e-learning trends and technologies to provide relevant assistance

Requirements

• Fluency in German and English, with strong verbal and written communication skills
• Commitment to providing exceptional customer service and problem-solving
• Experience in customer service, particularly in education or technology, is preferable
• Able to handle multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for education and helping others achieve their learning goals
• Familiarity with customer support software and learning management systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...