German Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy is in search of a passionate German Speaking Customer Service Representative to join our Online Learning & EdTech Department for one of our clients. In this impactful Entry Level role, you will provide exceptional support to our German-speaking clients, helping them navigate our educational platforms and resolve any inquiries related to their online learning experience.

Your fluency in German will be essential as you assist customers with course registrations, technical issues, and general inquiries. As a member of our dedicated team, you will play a crucial role in enhancing the educational journey of our clients and ensuring their satisfaction with our services.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat related to online learning queries
• Assist clients with course selection, enrollment processes, and technical support
• Resolve customer issues and provide solutions in a timely manner
• Document customer interactions thoroughly in our CRM system
• Collaborate with internal teams to address and resolve complex inquiries
• Gather feedback from clients to continuously improve our service
• Stay updated on trends in online learning and EdTech offerings

Requirements

• Fluency in both German and English, with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Prior experience in customer service or the EdTech sector is preferred
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine passion for education and helping customers achieve their learning goals
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...