German Speaking Customer Support for Online Bookstore Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

Responsibilities

• Provide customer support in German via email, phone, and chat
• Assist customers with inquiries about book availability, orders, and returns
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with the team to resolve issues and improve customer satisfaction
• Offer recommendations and engage customers about new arrivals and bestsellers
• Participate in regular training to stay updated on products and services

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably in an online retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A genuine passion for books and literature
• Ability to multitask and manage inquiries in a fast-paced setting
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...