German Speaking Customer Support for Transportation Services Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will be the primary contact for our German-speaking clients, providing them with outstanding support and assistance related to their transportation needs. Your expertise in the German language will be vital in ensuring clear communication and effective resolution of client inquiries.

This position is ideal for someone who thrives in a fast-paced environment and has a passion for excellent customer service. You will have the opportunity to assist clients directly, enhance their experience, and work closely with a supportive team dedicated to achieving customer satisfaction.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with questions regarding transportation services, routes, and schedules
• Document customer interactions accurately in the CRM system
• Collaborate with internal teams to resolve complex client issues
• Provide detailed information on service options and logistics
• Gather and relay client feedback to improve our offerings
• Engage in training sessions to stay updated to the latest features and services

Requirements

• Fluency in German and English, both written and verbal
• Prior experience in customer support, preferably in the transportation or logistics industry
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Comfortable using customer support software and tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...