Workster is partnering with a leading European customer experience solutions provider to recruit a German-speaking Customer Service Representative for a prestigious automotive brand known for innovation, premium quality, and exceptional customer experience.

If you are passionate about customer care, technology, and automotive excellence — this is a great opportunity to grow your career in a supportive, international environment.

Your Role

• Handle customer inquiries via phone, chat, and email with professionalism and enthusiasm.
• Provide clear and accurate information regarding products, services, and policies.
• Use your knowledge of automotive and digital products to troubleshoot issues and guide customers.
• Maintain accurate documentation of interactions and follow-ups in the CRM system.
• Collaborate with internal teams to continuously improve the customer journey.
• Stay informed on new products and updates to deliver up-to-date support.

Your Qualifications

• Fluent German (C1), both spoken and written.
• Good command of English (B2).
• Experience in customer service or call center roles (automotive experience is a plus).
• Passion for automotive topics and tech-savvy mindset.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to stay organized.

The Offer

• Remote Work from anywhere in Portugal.
• Full-time, stable employment with long-term contract.
• Competitive salary + performance bonus.
• €2,000 Welcome Bonus.
• Fully paid training on brand products and customer service excellence.
• Career growth opportunities, supported by structured learning & internal promotion pathways (80% of managers are promoted from within).
• Referral bonus for recommending friends.
• Join a well-established, international work environment known for developing talent.