German Speaking Travel Support Advisor for Airbnb - Work In Sofia, Bulgaria

Mercier Consultancy is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. Working across the leisure, travel, and tourism space, the company helps leading brands build strong customer-facing teams with a focus on quality, speed, and long-term success.

This opportunity offers the chance to join a travel support environment connected to one of the world's most recognized accommodation platforms. It is well suited to candidates who enjoy helping people, communicating clearly, and delivering a positive customer experience in a fast-moving service setting.

As a German Speaking Travel Support Advisor for Airbnb, you will play an important role in supporting travelers throughout their customer journey. You will help create smooth, reliable experiences for German-speaking customers while contributing to service excellence and day-to-day operational performance.

Responsibilities

• Handle German-speaking customer inquiries across phone, email, and chat channels.
• Support travelers with booking changes, cancellations, and general account issues.
• Provide accurate guidance on Airbnb policies, payments, and reservation processes.
• Maintain high service quality while meeting response time and performance targets.
• Complete training and apply product knowledge to resolve customer concerns.

Requirements

• German language proficiency at C1 or C2 level.
• Good level of English proficiency.
• Familiarity with travel or hospitality support topics such as bookings, cancellations, payments, or platform policies is a plus.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...