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About the role
Workster is partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Greece.
Your Role
- Handle all incoming contacts from the clients
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
Your Qualifications:
- Native/Fluent in German & Fluent in English (at least B2 level), both oral and written
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.
The Offer
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 25 days’ annual leave per year
- Meal allowance
- Guidance and tools to reach your full potential
- And many others!
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