Global Operations Center Support Specialist

Firmus Technologies

Singapore2d ago

About the role

Firmus Technologies  Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability.    Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres. Built on new approaches to liquid cooling, energy management, water use and modular construction methodology, the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific.    Firmus AI Cloud  We provide customers access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. Rated Silver in The GPU Cloud ClusterMAX™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale.     ROLES AND RESPONSIBILITIES   As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for:    Network Monitoring & Operations  <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Manage tier-1 network monitoring round the clock. </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2">Monitor the performance and health of data centre, networks, and hardware systems.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2">Identify potential issues and troubleshoot technical problems promptly to minimise downtime.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2">Log, update, and progress tickets to resolution.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="2">Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.    </li> </ul> Incident Management & Escalation  <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Follow escalation procedures during critical incidents.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2">Act as the point of contact for significant events or technical escalations.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2">Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.    </li> </ul> Documentation & Communication  <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Compile daily monitoring and operational tasks into documents.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2">Ensure compliance with physical security procedures, including visitor management and equipment movement.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2">Maintain access logs and service reports.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2">Track equipment movement in and out of data centres and warehouse facilities.    </li> </ul> Quality Assurance & Assessment  <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Ensure subcontractors deliver quality services and meet contractual obligations.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2">Conduct routine assessments of data centre infrastructure systems and critical facilities.  </li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2">Perform other duties as assigned by line managers.  </li> </ul>   SKILLS AND EXPERIENCE   <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Able to work shifts, including weekends and public holidays.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Proficient in network and server hardware troubleshooting.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Possesses a working knowledge of physical IT infrastructure components.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Comfortable working on rotating shifts.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Have working knowledge and experience with monitoring and ticketing tools.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1">Demonstrates good problem-solving and communication skills.  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1">Proven ability to work effectively under direction.  </li> </ul>   Location & Reporting  <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Based in: Singapore  </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Reporting to: Senior Operations Manager  </li> </ul>   Employment Basis  Full-time    Diversity  At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.   Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.

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